Zalora was created to bring global fashion and popular international brands to Southeast Asia. This includes countries like the Philippines, Indonesia, Malaysia, Singapore, Taiwan, Hong Kong, Thailand, and Vietnam. Founded in 2012 by Chris Feng, Tan Wee, Steven Kim, and Rocket Internet, it has become a trusted platform for Filipino fashion enthusiasts.
With over 1,000 brands such as Adidas, Nike, Calvin Klein, CASIO, Mango, and Skechers, Zalora offers a wide range of fashion, sportswear, and K-fashion for men, women, and kids. Shoppers can enhance their style and save more with every purchase by using a Zalora Promo Code & Voucher Code.
Delivery Methods
Zalora associates with ENTREGO, DHL, and Ninija Van to offer delivery to all parts of the Philippines. Zalora offers two major kinds of shipping for its customers in the Philippines: standard Shipping and Express Shipping.
Under Standard Shipping – A shipping fee of ₱169 is levied on orders value threshold of ₱1695 and orders over ₱1695 are charged ₱69 (with a ₱100 discount on shipping) by Zalora. Seller and Essentials deliver threshold below ₱9999 at ₱169 and free delivery on threshold above ₱9999. Order valuing under ₱1495 for ₱149 or for free if threshold is above ₱1495. Also, free delivery of essentials is made for free if order is below ₱2999 and charged with ₱179 if it’s over that. Express shipping is available at an additional charge of ₱50.
Return and Exchange Policy
If items arrive and do not meet expectations due to quality issues, damage, or personal preference, a return or exchange can be requested. Requests must be submitted within 30 days from the date of delivery. With Zalora voucher codes applied during checkout, future purchases can still offer added value after a return or exchange is completed.Products should remain unused, in original condition, with all tags and labels attached. Any signs of wear may affect eligibility.
Gift Card
Zalora Gift Cards are a great option for finding the best gifts for birthdays, anniversaries, weddings, and special occasions without leaving home. Zalora Gift Cards are redeemable on multiple purchases.
The Gift Cards are available in five denominations: ₱5000, ₱3000, ₱2000, ₱1000, and ₱500. When purchased, the gift card value must be transferred to your Store Credit by entering the unique Zalora Gift Card code. Your Zalora Wallet will be updated with the amount. The E-Gift Cards are valid for one year from the date of purchase. The Zalora E-Gift Cards are non-refundable in any scenario.
Refund Policy
For Zalora, the return process usually takes 5-12 days to complete the return and receive the order sent by the customer. After that, a refund is made to the original payment method within a few days. A refund for Wallet Credit is made immediately; for Credit Card, PayPal, and Google Pay, it may take up to 14 days; for debit card, it takes 30-45 days; Gcash is transferred instantly; and Bank transfer may take normal banking time.