When is the game key delivered after payment?
The key is delivered after the payment is successfully registered. This usually takes just a few minutes. The exact timing depends on the chosen payment method and provider. Some methods process transactions more slowly than others. In rare cases, delivery may take a few hours.
Why can key delivery take longer with certain payment methods?
Some payment methods need extra verification steps. This can delay the payment confirmation. For instance, crypto payments may take longer to process. Once the payment is approved, the key is released automatically. Delays are usually temporary.
What should be done if the order is not received?
You can check the order status in the Orders tab under Purchase history. If the status shows “hold,” review the Support Tickets. If no ticket is available, submit a new support request. This helps resolve the issue more quickly.
How can the order status be checked easily?
The order status is visible in the Purchases section. Hovering over the “i” icon provides more information about the current stage of the order. This is useful when delivery takes longer than expected.
Can the availability of game keys be checked in advance?
You cannot check expected key availability before purchase. Merchants usually restock keys often, especially during high demand. Out-of-stock situations are generally temporary. Popular titles tend to be available again quickly.
Will the key be delivered before the game’s release date?
Keys are delivered no later than the official release day. Release times can vary by region. Some regions receive keys later than others. European release dates apply to all products.
Does Gamivo support guest purchases?
Guest purchases are allowed and don’t require account creation. An email address is needed to receive the key. Make sure to enter the email address carefully. Existing accounts will automatically link guest orders.
Can a redeemed key be refunded?
Refunds are not available once a key has been redeemed. After activation, the key cannot be reused or resold. Customers should confirm compatibility before redeeming. This policy helps prevent misuse.
What does a “pending” order status mean?
A pending status usually means the payment was not completed successfully. In most cases, no charge is applied. If a charge appears, funds are returned by the payment provider. This process may take a few business days.
What should be done if payment issues occur?
Review payment details carefully before trying again. Using a different payment method may help. The selected payment method should support 3D-Secure. Support can assist if problems persist.