Zalora was started to bring global fashion and popular international brands to Southeast Asia. It is available in countries like the Philippines, Indonesia, Malaysia, Singapore, Taiwan, Hong Kong, Thailand, and Vietnam. Zalora began in 2012, created by Chris Feng, Tan Wee, Steven Kim, and Rocket Internet. Today, it is a trusted shopping site for people in the Philippines who love fashion.
Zalora has more than 1,000 brands, including Adidas, Nike, Calvin Klein, CASIO, Mango, and Skechers. You can find clothes, sportswear, and K-fashion for men, women, and kids. By using a Zalora promo code or voucher code, shoppers can save money and enjoy new styles with every purchase.
Delivery Methods
Zalora associates with ENTREGO, DHL, and Ninija Van to offer delivery to all parts of the Philippines. Zalora offers two major kinds of shipping for its customers in the Philippines: standard Shipping and Express Shipping.
Under Standard Shipping – A shipping fee of ₱169 is levied on orders value threshold of ₱1695 and orders over ₱1695 are charged ₱69 (with a ₱100 discount on shipping) by Zalora. Seller and Essentials deliver threshold below ₱9999 at ₱169 and free delivery on threshold above ₱9999. Order valuing under ₱1495 for ₱149 or for free if threshold is above ₱1495. Also, free delivery of essentials is made for free if order is below ₱2999 and charged with ₱179 if it’s over that. Express shipping is available at an additional charge of ₱50.
Return and Exchange Policy
If an order arrives and does not meet expectations due to damage, quality concerns, or personal preference, customers can request a return or exchange within 30 days of delivery. Items must remain unused, in their original condition, and include all tags and labels to qualify for approval, as visible signs of wear may affect eligibility.
Once a return or exchange is completed, future purchases can still feel rewarding by applying Zalora voucher codes during checkout. This allows shoppers to continue enjoying added value even after resolving an order issue.
Reviewing return guidelines before placing an order helps avoid delays or misunderstandings later. Understanding the conditions in advance ensures a smoother process and supports a more confident shopping experience overall.
Gift Card
Zalora Gift Cards are a great option for finding the best gifts for birthdays, anniversaries, weddings, and special occasions without leaving home. Zalora Gift Cards are redeemable on multiple purchases.
The Gift Cards are available in five denominations: ₱5000, ₱3000, ₱2000, ₱1000, and ₱500. When purchased, the gift card value must be transferred to your Store Credit by entering the unique Zalora Gift Card code. Your Zalora Wallet will be updated with the amount. The E-Gift Cards are valid for one year from the date of purchase. The Zalora E-Gift Cards are non-refundable in any scenario.
Refund Policy
For Zalora, the return process usually takes 5-12 days to complete the return and receive the order sent by the customer. After that, a refund is made to the original payment method within a few days. A refund for Wallet Credit is made immediately; for Credit Card, PayPal, and Google Pay, it may take up to 14 days; for debit card, it takes 30-45 days; Gcash is transferred instantly; and Bank transfer may take normal banking time.