Zalora was commenced with the sole purpose of bringing international brands and trending fashion to Southeast Asia (the Philippines, Indonesia, Malaysia, Singapore, Taiwan, Hong Kong, Thailand, and Vietnam).
It was founded by Chris Feng, Tan Wee, Steven Kim and Rocket Internet in 2012. Zalora has blended well for Filipino fashion enthusiasts over the years.
Zalora celebrated fashion with thousands of products praised by global fashion mongers from over 1,000 brands like Adidas, ASICS, CASIO, Calvin Klein, Diadora, Eyescream, Fjallraven Kanken, Mango, Nike, Skechers and many more. This fantastic assortment is comprised of fashion, sportswear, K-fashion for Men, Women, and Kids.
Delivery Methods
Zalora associates with ENTREGO, DHL, and Ninija Van to offer delivery to all parts of the Philippines. Zalora offers two major kinds of shipping for its customers in the Philippines: standard Shipping and Express Shipping.
Under Standard Shipping – A shipping fee of ₱169 is levied on orders value threshold of ₱1695 and orders over ₱1695 are charged ₱69 (with a ₱100 discount on shipping) by Zalora. Seller and Essentials deliver threshold below ₱9999 at ₱169 and free delivery on threshold above ₱9999. Order valuing under ₱1495 for ₱149 or for free if threshold is above ₱1495. Also, free delivery of essentials is made for free if order is below ₱2999 and charged with ₱179 if it’s over that. Express shipping is available at an additional charge of ₱50.
Return and Exchange Policy
If the products are received and you find yourself arguing about their quality, faults, damages, or no longer wanting them, then you could opt to return or exchange them. The return or exchange requests have to be made within 30 days of the receipt of order. Make sure that the items are in original condition with all tags and labels intact and no signs of usage or wear and tear.
Gift Card
Zalora Gift Cards are a great option for finding the best gifts for birthdays, anniversaries, weddings, and special occasions without leaving home. Zalora Gift Cards are redeemable on multiple purchases.
The Gift Cards are available in five denominations: ₱5000, ₱3000, ₱2000, ₱1000, and ₱500. When purchased, the gift card value must be transferred to your Store Credit by entering the unique Zalora Gift Card code. Your Zalora Wallet will be updated with the amount. The E-Gift Cards are valid for one year from the date of purchase. The Zalora E-Gift Cards are non-refundable in any scenario.
Refund Policy
For Zalora, the return process usually takes 5-12 days to complete the return and receive the order sent by the customer. After that, a refund is made to the original payment method within a few days. A refund for Wallet Credit is made immediately; for Credit Card, PayPal, and Google Pay, it may take up to 14 days; for debit card, it takes 30-45 days; Gcash is transferred instantly; and Bank transfer may take normal banking time.