Where does iHerb ship orders from?
iHerb ships all orders from its warehouses in the United States. Orders are transported internationally through air freight. Delivery times may vary depending on the destination country and shipping conditions.
How long does iHerb delivery usually take?
iHerb provides an estimated delivery window during checkout. Most orders arrive within the expected timeframe. Air freight delays, customs inspections, or other unexpected issues may sometimes extend delivery.
Why is an iHerb order delayed?
Shipping delays can happen for several reasons. Air freight disruptions and customs processing are common causes. Unexpected transportation issues may also affect delivery times beyond iHerb's control.
How can a return request be submitted on iHerb?
Customers can sign in to their iHerb account and open the Orders page. The Refunds/Returns option allows the selection of eligible items. The on-screen instructions guide the return request process.
How long does iHerb take to review a return request?
Most return requests are reviewed within 48 hours. Some requests may require additional manual verification. An email notification is sent after a decision has been made.
Does iHerb provide free return shipping?
Free prepaid return labels are available for eligible domestic returns. International returns do not qualify for prepaid return labels. Customers are responsible for return shipping costs on international orders.
How soon should an approved iHerb return be shipped?
Approved returns should be shipped within 14 days after receiving the return instructions. A return label email may be provided when applicable. Following the timeline helps avoid processing delays.
When does iHerb process refunds?
Refunds are processed after the returned items are received in their original condition. Customers can monitor the refund status through the Orders page. Processing begins only after the return is verified.
How long does an iHerb refund take to appear?
Refunds usually appear within 7–10 business days for the original payment method. International refunds may require up to 35 days. Processing times can vary depending on the payment provider.
Can the refund status be tracked on iHerb?
Yes, refund status can be checked through the Orders page after a return request is submitted. Updates are provided as the request progresses. Customers also receive email notifications about important return and refund decisions.