It rings in the hearts of the Filipino Women who love fashion as much as Pomelo, as it has originated, nurtured, and evolved in the nearby. Pomelo comprehends the desire of women fashion aspirers and provides sophisticated fashion for women.
Pomelo was co-founded by two fashion enthusiasts David Jou and Casey Liang. It has fairly reputed itself as “born in Asia” since 2013 when it was commenced. Pomelo has its headquarters in Bangkok, Thailand.
The magnificent selection of Pomelo comprises astounding clothing, footwear, sportswear, jewellery, lingerie, sleepwear, swimwear, bags, and accessories.
Order & Shipping
Making it easy and convenient to shop for fashion online and various mediums, Pomelo has the idea of the perfection of “how Filipinos shop”. The versatile user interface allows customers to shop effortlessly through the Pomelo online platform. Also, one can place the order at Pomelo through Line (@pomelo) and Facebook (Pomelo).
At Pomelo, the delivery is comprised of reliable efforts made by trusted logistics in the Philippines. Home delivery is promised to be made within 4-7 days in the Philippines for any Pomelo order, but it may take 1-3 days more during the holidays. A delivery fee of $9.95 is charged if the order values below $49; otherwise, the delivery is absolutely free on orders above $49 at Pomelo.
Return Policy
At first, it’s unbelievable and surprising, but Pomelo offers the return period of 365 days (a year) to return the purchased items. Also, this would imply some general conditions i.e. the return items must be in the original conditions as they were received, unworn and unwashed. But, one must return store purchases within 30 days. Some items like earrings and socks are not returnable at all.
Customer Service
Pomelo makes it easy with its elite and efficient customer service team to resolve the issues faced by its customers, which is rare. Also, special requests and queries can be made. Choose to get in touch with Pomelo through the following mediums, It is available Monday to Saturday from 9 AM to 6PM (ICT):
- Live Chat Support – Chat with a Pomelo representative to put up your queries and get them resolved in real-time. Message through Facebook (@pomelo) or Instagram (@pomelofashion).
- Email Address – Report something or get necessary assistance by emailing customerlove@pomelofashion.com.
- You can make a phone call at Pomelo's contact number through its App.
Refund Policy
Pomelo makes it worthwhile, as it promises the refunds with utmost precision. The refund will only include 100% of the amount paid and not the cost of return. As you would make a return at Pomelo, acting in accordance with the guidelines, you are assured to receive your refunds within 26 days through Pomelo Store Credit or back in your card. The Store Credit will be valid for 365 days.
